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News » News Articles » Maia Shadow Fighter Recall!
News ArticlesJanuary 20, 2009
Maia Shadow Fighter Recall!
Due to numerous complaints about the quality, Toynami is recalling the Maia Masterpiece Shadow Fighter
Author: Steve Yun

Here is Toynami's announcement regarding the Maia Masterpiece Shadow Fighter:

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To Our Customers:

It has been brought to our attention that there have been numerous complaints concerning the quality of the Robotech Shadow Chronicles Movie Edition: Maia Shadow Fighter Masterpiece. Upon our own investigation, we have discovered that the product indeed is far below our level of acceptability in terms of standards of quality. A new factory was enlisted to manufacture this product for us, and it is apparent now that they were unable to deliver the high level of quality that our customers expect, and that we demand. As a result, we are recalling the product, effective immediately.

For the following 60-day period, we will honor all returned product for a full refund. Should any of your customers report a defective product, we ask that you provide them a refund. We in turn will refund your payment to us upon return of the defective items.

We apologize for the inconvenience, and thank you very much for your cooperation.

Best regards,

Toynami, Inc.

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UPDATE 2009.01.21 @ 12PM:

We just spoke with George Sohn from Toynami and got some more information:

The Maia Masterpiece Shadow Fighter recall is voluntary to customers, since no health hazard is involved. If you want a refund, please contact the retailer that you purchased the Maia from and ask for a return authorization. If you purchased yours from Robotech.com, please email preorders@robotech.com

Toynami is planning on re-manufacturing Maia Sterling later this summer with the corrections and higher quality control. The tentative plan is to move the new production run over to the same factory that manufactured the Beta Fighters.

For customers who live in locations where it may not be practical to ship back merchandise, we are looking into having a parts kit (correct intakes and backpanel with notch for gunpod) made available at cost on a pre-order-only basis from Robotech.com. However, the installation of such parts would be done at the customer's own risk. If you feel that you are unable to carry out such an installation, we recommend that you contact your retailer for a refund.


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